How to Set Up an Online Disaster Assistance Account

AUSTIN, Texas – After you have registered with FEMA to receive assistance, you will need to provide important documents such as an insurance denial, insurance settlement letter, proof of ownership of damaged property and proof that the damaged property was your primary residence at the time of the disaster.

An easy way to do this is by setting up an account and uploading your documents from there. Applicants with online accounts can:

  • Check the status of the application and inspection.
  • Update personal information, such as current mailing address and phone number
  • Securely view messages from FEMA.
  • 24/7 FEMA Internet Helpdesk (for online account issues only).

To set up a disaster assistance account:

You can also submit important documents by faxing them to (800) 827-8112 (be sure to include registration number prominently on the cover page), or by mailing them to:

  • FEMA – Individuals & Households ProgramNational Processing Service CenterP.O. Box 10055Hyattsville, MD 20782-8055
  • Or by visiting a disaster recovery center. (Find a disaster recovery center at

Simply showing the inspector your documents will not suffice. You must submit them to FEMA either by submitting them online, faxing or mailing them, or by visiting a disaster recovery center.

Survivors can register for FEMA assistance through Tuesday, Sept. 4, 2018, online at, or may call 800-621-3362 or (TTY) 800-462-7585Those who use 711 Relay or Video Relay Services may call 800-621-3362. The toll-free telephone numbers are open from 7 a.m. to 10 p.m. local time, seven days a week. Survivors may also visit a disaster recovery center to apply for assistance (find a disaster recovery center at


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